Privacy Policy
1. Introduction
Medical Center Klinik Istanbul ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you use our website at www.medicalcenter.clinic or contact us for medical services.
We process your data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK), the EU General Data Protection Regulation (GDPR) where applicable, and all relevant Turkish healthcare legislation.
2. Data Controller
Medical Center Klinik Istanbul
Kozyatağı Mh. Gülbahar Sk. No:13, Ar Plaza C Blok, Kadıköy, Istanbul, Turkey
Email: info@medicalcenter.clinic
Phone: 0850 309 54 19
3. What Personal Data We Collect
3.1 Contact and Enquiry Data
- Full name, email address, phone number, country of residence
- Treatment of interest and your enquiry message
- Medical records and reports uploaded voluntarily via our contact form
3.2 Health Data (Special Category)
Where you share medical information with us — including diagnoses, test results, imaging or surgical history — this constitutes special category data under KVKK and GDPR. We process this data only with your explicit consent and solely for the purpose of providing you with a treatment consultation or referral.
3.3 Website Usage Data
- IP address, browser type, device type
- Pages visited, time on site, referring URL
- Cookies (see Section 7)
4. How We Use Your Data
- To respond to your consultation request within 24 hours
- To prepare a personalised treatment plan and coordinate your care
- To communicate with you about your treatment journey
- To send follow-up care information where you have consented
- To comply with Turkish healthcare law and regulatory obligations
- To improve our website and services (anonymised analytics only)
5. Legal Basis for Processing
- Consent: You have given explicit consent for us to process your health data
- Contract: Processing is necessary to provide the medical services you have requested
- Legitimate interests: For improving our services and website security
- Legal obligation: Where required by Turkish law or regulatory bodies
6. Data Sharing
We do not sell your personal data. We may share your data with:
- Partner clinics and hospitals — only where necessary to arrange your treatment, and with your explicit consent
- Medical coordinators and translators — to facilitate your care in your language
- IT service providers — for website hosting and email services, under data processing agreements
- Regulatory authorities — where required by Turkish law
7. Cookies
Our website uses essential cookies required for functionality, and optional analytics cookies (Google Analytics) to help us understand how visitors use our site. You can control cookie preferences via your browser settings. We do not use advertising or tracking cookies.
8. Data Retention
Contact enquiry data is retained for 3 years from last contact. Medical records shared for consultation purposes are deleted within 12 months unless you become a patient, in which case they are retained for the duration required by Turkish healthcare law (minimum 5 years from last treatment).
9. Your Rights
Under KVKK and GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent at any time
- Lodge a complaint with the Turkish Personal Data Protection Authority (KVKK Kurulu)
To exercise any of these rights, contact us at info@medicalcenter.clinic.
10. International Data Transfers
As an international healthcare provider, your data may be processed by team members or systems outside Turkey. Where this occurs, we ensure appropriate safeguards are in place in accordance with KVKK Article 9 and applicable EU adequacy decisions.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be communicated via email where we hold your contact details.